Refund Policy
At PraaRohha Agro, we value your trust and aim to ensure your experience is fresh, healthy, and worry-free. Due to the perishable nature of our microgreens, refunds are offered under specific conditions outlined below.
1. Eligibility for Refund
You may be eligible for a full or partial refund if:
- You receive the wrong item or an item that is damaged, spoiled, or not as described.
- You notify us within 24 hours of delivery.
- You provide clear photos of the issue (product and packaging) to help us investigate.
2. Non-Refundable Cases
We are unable to offer a refund in the following situations:
- If the complaint is raised after 24 hours of delivery.
- If the product was left unattended after delivery and spoiled due to external factors.
- If the issue is based on personal taste preference rather than product quality.
- If incorrect shipping details were provided by the customer.
3. Refund Process
Once your refund request is approved:
- The amount will be refunded to your original payment method.
- Please allow 5–7 business days for the refund to reflect in your bank or wallet, depending on your payment provider.
4. Partial Refunds
In some cases, a partial refund or store credit may be offered if:
- Only part of your order was affected.
- You choose to accept a discount or credit toward your next order instead of a full refund.
5. Contact Us for Refunds
To initiate a refund request, please contact our team with your Order ID and issue details:
📞 Phone: 9623555897
📧 Email: praarohhaagrollp@gmail.com
Subject: Refund Request – Order #[Your Order ID]
We’re committed to providing top-quality produce and responsive support. Thank you for choosing PraaRohha Agro.
